Frequently Asked Questions

Simply dial 10-10-620 followed by 1 for North American calls, or 011 for international calls, followed by the number you wish to call. 10-10-620 can be used from your Bell, Rogers, Telus or Videotron landline, or from your Fido mobile. All charges will appear on your regular home phone bill.

There are no contracts and you don't have to switch phone companies to use 10-10-620. 10-10-620 will work on your Bell, Rogers, Telus or Videotron landline, or from your Fido mobile.

Yes, you may continue to use your long distance package in conjunction with 10-10-620's service if you have a Bell, Rogers, Telus or Videotron landline, or Fido mobile.

Our 10-10-620 service can only be used from a Bell, Rogers, Telus or Videotron landline, or Fido mobile. Unfortunately 10-10-620 does not work with other VoIP phone services including Telehop's home phone service.

For many countries the landline and cell phone rates are different, please refer to our rate finder chart for more information.

10-10-620 service is billable by the minute, unless you are calling a country that offers unlimited minutes per call.

Presently, our 10-10-620 service is only available in Canada. 10-10-620 will work on a Bell, Rogers, Telus or Videotron landline, or Fido mobile in British Columbia, Alberta, Ontario or Quebec.

You will not get charged if a call does not connect. We only charge for connected calls including voicemail and answering machines.

Yes, you can send a fax using 10-10-620 service. Simply follow the same steps as if you were making a call.